Return, Refund & Order Adjustment Policy
To ensure consistency and fairness for all customers, the following policies apply to returns, refunds, combined orders, missing items, damaged merchandise, and payment-method restrictions.
Combined Orders
Orders that are combined at the customer’s request are not guaranteed to qualify for combined shipping or other order adjustments. While we will make every reasonable effort to accommodate combination requests, combination requests are subject to order processing status, shipping requirements, and other logistical considerations.
If a combined order results in a qualifying shipping overage or other eligible credit:
- Credits of less than $20 will be issued as an electronic gift card (e-gift card).
- Credits of $20 or more may be refunded to the original payment method, less any applicable discounts, promotional adjustments, third-party payment-processing fees, or other non-refundable fees.
Missing or Damaged Items
If an item is missing from an order or arrives damaged, customers must contact us within a reasonable timeframe and provide any information or photographs reasonably necessary to verify the issue.
Replacement shipments are not automatically provided for missing or damaged merchandise.
- Items with an original paid value of $12 or less will generally be resolved through an automatic e-gift card for the amount actually paid for the affected item, after applicable discounts have been deducted.
- Items with an original paid value exceeding $12 may qualify for replacement, refund, or another appropriate resolution at our discretion.
- Credits and refunds are based on the actual amount paid for the affected merchandise, not the regular retail price.
Third-Party Payment Services
Orders paid through a third-party payment provider may be subject to applicable third-party transaction, processing, financing, or other non-refundable fees.
Where a refund to the original payment method is permitted, the refund amount may be reduced by any fees charged to or retained by the third-party payment provider.
Buy Now, Pay Later & Pay-Later Services
For orders purchased through a Buy Now, Pay Later (BNPL), Pay Later, or similar financing/payment service, refunds will be issued exclusively as an e-gift card rather than returned to the original financing or payment account.
E-gift card refunds issued under this provision:
- Have no cash value.
- Are not redeemable for cash.
- Cannot be transferred or exchanged for cash.
- Will reflect the actual amount paid for the eligible merchandise, after applicable discounts, promotions, and fees.
- Will not exceed the amount actually paid by the customer.
This provision applies regardless of whether the third-party payment provider has already collected the customer’s payment installments.
Discounts & Promotional Pricing
All refunds, credits, and e-gift cards are calculated using the actual amount paid for the affected item or order.
Discounts, promotional codes, bundle pricing, coupons, free-item promotions, and other price reductions will be deducted when determining the applicable refund or credit. Customers will not receive a refund or credit exceeding the amount actually paid.
E-Gift Cards
When an e-gift card is issued as the applicable resolution, it will be delivered electronically using the contact information associated with the order.
Unless otherwise required by applicable law, e-gift cards have no cash value, are not redeemable for cash, and cannot be exchanged for cash.
Policy Enforcement
By placing an order, the customer acknowledges and agrees to the terms of this policy.
We reserve the right to review individual circumstances on a case-by-case basis and determine the appropriate resolution based on the circumstances of the order.
This policy is intended to establish clear expectations while allowing reasonable flexibility when circumstances warrant an exception.
Missing, Lost or Damaged Packages
All packages are shipped with third-party package protection/insurance. In the event that a package is lost, missing, stolen, or damaged during transit, the customer is responsible for submitting the applicable claim directly to Mr. Fancy Pants Supply Co. using our claim portal or via e-mail. the instructions will be on the bottom of your shipping notification E-mail. We do not issue the refund we electronically file the insurance claim through our expediter and they will give us a claim number and if needed they will ask you information VIA the provided E-mail when the order was placed then they will refund you. Mr. Fancy Pants Supply Co. submits your claim to the insurer and they refund you, Not Mr. Fancy Pants Supply Co.
Because the insurance coverage is provided through a third party, you must submit any information they request in accordance with that provider’s requirements, including any required documentation, photographs, tracking information, or other evidence.
Our store is not responsible for delays, losses, theft, or damage that occur after an order has been transferred to the shipping carrier. We will provide reasonable assistance with information or documentation related to the order when needed to support your claim.
Missing or damaged individual items: If an item is determined to be missing or damaged and qualifies for a store-issued resolution rather than a third-party insurance claim:
- Items with an original paid value of $12 or less will generally be resolved through an e-gift card for the actual amount paid, after applicable discounts.
- Items with an original paid value exceeding $12 may qualify for replacement, refund, or another appropriate resolution at our discretion.
- Any refund or credit will be based on the actual amount paid, not the item’s regular retail price.
Keep in mind that any fee's the third party payment provider charged us will not be refunded to you. You will strictly receive the value of the product not the value of your entire order and / or the shipping cost of the item. We will reasonably work with you so long as you reasonably work with us.